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Terms of business for only-approved.com

 

General information

Approved Companies GmbH

VAT Number: DE312256582

Trade Register Number: HR B FL12316FL

Rosenkranzer Str. 2b

25927 Aventoft

GERMANY

E-Mail: cs@only-approved.com

Phone Number: +45 36997080

 

 

Payment

Approved Companies accepts payment with:

VISA

Mastercard

Klarna

Apple pay

PayPal

Approved Companies GmbH will take the payment upon shipping your order, with all amounts withdrawn in EUR plus additional VAT. Approved Companies GmbH uses an authenticated payment server that encrypts all of your card information using SSL (Secure Socket Layer) protocol, meaning that no unauthorized personnel can obtain your card information. We do not charge any additional credit card fees.

Our payment solutions also meet the requirements of PSD2 (Revised Payment Service Directive), which makes demands for security regarding payments. Therefore, you will encounter extra security measures when shopping on our website.

 

Klarna payment

We offer the following payment methods in cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden:

  • Invoice: 14-day credit period starting from the shipping day.
  • Account: Klarna Account is an overdraft facility provided by Klarna that allows the debtor to pay four interest-free instalments, 30 days credit or financing up to 36 months.

Payment always goes to Klarna. You can find more information on their website.

 

Delivery

We strive to handle all orders as quickly as possible. Approved Companies GmbH ships all orders placed before 11:00 (CEST) with Bring, Postnord, DHL Express and UPS chosen as the carrier on weekdays and aims to ship orders within 24 hours of their placement.

Our warehouse is located in Germany. Average delivery time is 2-5 business days, depending on which delivery method has been chosen to order. We make reservations for longer delivery times during holidays and campaigns/sales periods.

Customer will receive tracking mail from the webshop and shipping company once order has been sent. Delivery company is responsible of transportation and sending delivery notices to customer.

Customer is also responsible to track parcel by oneself with tracking code and inform us in reasonable time if order has not arrived within maximum average delivery time approximately 10-14 days. If customer contacts us too late and parcel has been sent back to us, there’s nothing we can do at that point anymore. If customer wants money back we will credit the value of products when we have received the order back. If customer wishes the order to be delivered again, customer will cover the costs of resending it.

 

Carriers

PostNord

Bring

DHL Express

UPS

 

Delivery pricing

Our system calculates all prices automatically based on the weight of your order and chosen carrier. We connect you, the customer, with a service that works with different freight companies to provide home, express and drop point delivery options.

We offer free shipping to drop points on orders with an item value of 100 EUR or more with any discounts deducted.

For example: if the order is 92 EUR after deducting the discount, but 100 EUR including delivery, the shipping fee is still charged.

 

Special delivery circumstances

If you choose drop point delivery, you automatically agree that the carrier can redirect the parcel to an alternative delivery point if your drop point selected is unavailable at the time of delivery. Potential reasons for the given drop point to be occupied might include but are not limited to the parcel being too big or the delivery point already being fully occupied by other packages. Please be advised that this may occur during hectic periods such as Black Friday or holiday periods.

Please note, if customer chooses the delivery method: Tracked Maxiletter (No insurance) it is sent as regular mail. If it does not fit a normal mailbox, it will be delivered to a post office /drop point. Tracked Maxiletter is not covered by any insurance if it is lost during transportation.

 

Correction rights in mistake

If a price is manifestly incorrect and you reasonably should have discovered this, we are not obligated to supply the relevant product at the wrong price.

 

Cancellation rights

For all returns, please contact customer service at cs@only-approved.com with your order number and inform which item(s) you want to return. Then we will inform how to proceed from there.

You have a default right to a 14-day cancellation period.

This period expires 14 days after the day on which you received your order. If your order included several items delivered separately, the cancellation period begins from the day you received the last item.

The cancellation period means that you have 14 days after receiving your order to let us know that you want to cancel it.

You cannot cancel the purchase by refusing to receive your order upon arrival unless you inform us at the same time.

You are responsible for including either a copy of the order confirmation or a note stating your name and order number when returning your order.

Customer will cover delivery costs of return. If some mistake in order has happened by us or item is faulty, we will cover costs of return. You should not expect the cost of returning these goods to amount to more than 20€.

 

Cancelling part of the purchase

If you have purchased more than one item from us, you may return one or several items, even if you bought them as part of one single order.

Please note that freight charges will not be refunded if you cancel part of your purchase.

 

Returning the goods

After you have informed us that you are cancelling your purchase, you have 14 days to return the item(s) to us.

You have the sole responsibility for the underlying costs of returning the items in question, and you will be liable for any potential damage done to them during transport.

You should not expect the cost of returning these goods to amount to more than 20€.

 

No right to cancellation

Due to food- and health safety regulations, you are not allowed to return goods with a broached outer safety sealing, which applies to all dietary supplements and foods.

 

The state of the article when you return it

If an article has its value reduced due to a consumer using it in any way beyond what was necessary to check the article's type and properties and how it works, the consumer will only have part of the purchase amount refunded by Approved Companies GmbH. The refundable amount possible depends on the article's retail value, and in some instances, this may mean that only the freight charges can be refunded.

We recommend that you return the article in its original packaging. If the original packaging is missing, it may reduce the value of the item.

 

Refund of the purchase sum

If you cancel a purchase, you will get a refund. If the article has its value reduced, we will deduct the amount for which you are liable.

We refund all payments received from you, including delivery costs (which does not apply, however, to extra delivery costs if you have chosen a form of delivery other than the cheapest standard form of delivery which we offer), not later than 14 days from the day when we have received your notification that you want to cancel the agreement.

We will return the money by the same means of payment you used for the purchase unless otherwise agreed.

We may hold back the payment until we have received the article unless you send the documentation to prove that you have returned it.

 

Send the article to

Approved Companies

Rosenkranzer Str. 2B

25927 Aventoft

Germany

 

Right to make complaints

When you trade with us as a consumer, the Danish Sale of Goods Act applies.

The Danish Sale of Goods Act ensures that you have a right to file a complaint within 24 months. Please contact us before you return the article.

If your complaint is justified, it means that you may either have the item repaired or replaced, your money refunded or a reduction in the price, depending on the specific situation.

Please file your complaint within a reasonable time after you have discovered a defect. If you complain within two months after discovering the given defect, Approved Companies will consider it done within a reasonable amount of time.

If the complaint is justified, we will refund your freight costs (within reason). All returns must come in appropriate packaging. Please note that you should also get a receipt documenting the dispatch for us to pay back your freight costs.

 

Personal data policy

We need the following information when you trade with us:

Name, address, telephone number and e-mail address.

We register and pass on the personal details which are necessary to deliver the goods to you.

Personal data are registered and kept with Approved Companies GmbH for five years after deleting the details.

Also, we work with several other companies that store and process data. These companies process the data exclusively on our behalf and must not use them for their purposes.

We work only with processors of data in the EU or countries that offer your data's adequate protection.

On only-approved.com the person responsible for data is Jesper Ørum.

You are entitled to receive information on what details about you we process.

If you believe the details are inaccurate, you are entitled to have them corrected. In certain situations, we are obliged to delete your data if you ask us to do so. These could, for instance, be data that are no longer necessary for the purpose we used them for initially. You can also contact us if you believe that the processing of your data is happening unlawfully. You can also write to us at cs@eu.ironrebel.com

 

Where you can complain

If you want to complain about your purchase as a consumer, please contact our customer service department via cs@falby.shop. If you fail to find a solution, you can send a complaint to the EU Commission's online complaints portal here – http://ec.europa.eu/odr.

 

Standard cancellation form

To:

Only Approved

Rosenkranzer Straße 2B

25927 Aventoft, Germany

e-mail cs@only-approved.com

 

I wish to make use of the right to cancel in a purchase agreement concerning the following goods/services:

__________________________________________________________________________________

 

Ordered, date: _______________________________

Received, date: _______________________________

 

Consumer's name: ______________________________________________________________________

 

Consumer's address:

___________________________________________________________________

 

Consumer's signature: _________________________________________ Date: _________________

(only if the content of the form is given on paper)

 

 

 

The terms of business were last updated on 04/27/2021